Windows hello this option is currently unavailable something went wrong fix Just go to Settings > Accounts and click Add account. If you have a work or school account connected to your device, just remove it. · It sounds like your facial recognition (windows hello) is currently unavailable on Windows 11 Insider Dev channel. But somehow, after few updates later, I can't use windows hello to sign in. r/Intune MentalG13 . If you see the Windows Hello Face This option is a currently unavailable message on Windows 11; keeping your drivers up to date will make a difference. · Through my Microsoft account, I enabled Windows Hello so I can log in (I even reset it a few times), but through my settings Windows Hello still says "This option is currently unavailable". Now I cannot even enable it again. C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft. You can vote as helpful, but you cannot reply or subscribe to this thread. Then, follow the wizard to create a new account. This isn’t just a When I expand the options it says 'Something went wrong. I have the message stating for windows hello face, fingerprint, and hello PIN "This option is currently unavailable- click to learn more" and when I do click "this device doesn't meet your organization's · My Windows 11 stopped accepting my finger-print to sign in (probably after a Windows update). Right-click on it, and then select “ Start” from the list that appears. Strangely, it allows me to sign in with my old PIN even though it says the option is currently · Hi, I want to set up Windows Hello sign-in options in my PC but it won't allow me to do that as all Windows Hello options are unavailable in the settings as shown in the screenshot below: My PC has · Windows Hello - This Option is currently unavailable. Windows Hello - "This option is currently unavailable" So I have a particular user who can't use Windows Hello at all. (Please do not · Harassment is any behavior intended to disturb or upset a person or group of people. " · Hi,I recently forgot my windows pin password and I wanted to reset it but it says (This option is currently unavailable) and when I press the button where it says Tap or click here to fix it,it gives Windows Hello Pin (This option is currently unavailable) Then windows + L key to go out, and you can · So far, nothing I have tried has made any difference. Despite its convenience, Windows Hello occasionally struggles post-update or when underlying dependencies (driver updates, BIOS changes) destabilize. Clear the cache: Clearing the fingerprint sensor cache may also help resolve the issue. · How can I fix Windows Hello PIN This option is currently unavailable? Before we try to fix it: Make sure that your Windows 10 is up to date. I tried downloading it, but nothing seems · I just reset my Thinkpad X380 to fix a driver issue and now I can't set up a pin or use fingerprint as all the Windows Hello options are greyed out and say currently unavailable. how to fix this issue? i've tried everything · I am having the same problem as this post: Windows Hello PIN/Fingerprint "This option is currently unavailable" I changed the same three polices in the solution to be "Not Configured" under Computer Configuration\Administrative Templates\Windows Components\Windows Hello · How to Turn off Windows Hello PIN and Setup Prompt Notification To simplify the login process on Windows 10 computers, Microsoft came up with the Windows Hello sign-in. To · We have a worker who doesn't want to use facial recognition to sign in any more but when he goes to remove this option it is greyed out. 6 Ways to Fix Windows Hello · Usually, this problem is caused by a corruption in the Windows Hello settings. Use Windows Hello for Business policy settings · Hello, I can't use my fingerprint scanner because every time I click Sign-in Options then Windows Hello Face, it always says "Something went wrong. While i can still · Beginning in version 1607, Windows Hello as a convenience PIN is disabled by default on all domain-joined computers. Please try again later. 3 Ways to · Device drivers are the essential pieces that allow you to use your hardware and software environments optimally. Now the Hello sign in options all show "This option is currently unavailable" - so I cannot change anything. If case you're using a Microsoft account and you can't login to Windows using your PIN or your Microsoft account password, then your only option is to create a new Local account and then to transfer all your files from your Microsoft account user profile to your Local Account user profile. Try · Thankfully, it's easy to enable the "convenience pin" functionality, which as a side-effect also enables Windows Hello Fingerprint sign-in and Windows Hello Face sign-in. Renaming the NGC folder using the command prompt should remove all PIN settings and fix the problem. · it says this option is currently unavailable something went wrong try again later. Threats include any threat of violence, or harm to another. i bought this laptop new, and been pretty active with the updates. I am the only user and the administrator of my personal computer and recently updated Windows 10 Home to version 1903, OS build 18362. It says "this option is currently unavailable" for face recognition, fingerprint recognition and PIN. ” and the expanded portion says, “We Users started contacting us a month ago that they get "This option is currently unavailable" when trying to sign in using their fingerprint Event Viewer logs on the DC shows that this has been happening since Fall of last year, so for several months now · Conclusion. I setup pin and fingerprint when i first got the laptop and never had any issues since untill 2 days back when i noticed that under the 'sign in options' settings, pin and fingerprint recognition are currently available. they are all currently unavailable . I tried all different things · Windows Hello -This option is currently unavailable I just bought a new laptop the other day and for the first few days I had no problems setting up a pin and fingerprint sign in. After your computer restarts, check if Windows Hello is working. · Hello! My Windows Hello Fingerprint has been working fine for the past few years I've had my Windows device, but it suddenly stopped working over 2 weeks ago. This change will help us provide a more streamlined and efficient experience for all your questions and discussions. With simple solutions like signing in with a password or using the "I forgot my PIN" option, you might be able to resolve the issue. Windows Hello not working on Windows 11 – In this case, the fingerprint sensor stops working due to disabled PIN login, an outdated biometrics driver, or missing · Hello @Marlooshka,. To resolve this issue, you can try the following steps: Verify that the device is properly registered in Azure AD and that · As the title states, I have been unable to set up any windows hello options as they are all always disabled (including pin) under settings. I just didn't hop on the forum right off the get go and ask for help here. This PC has no group policy, it's my personal computer so I don't · Simply resetting the facial recognition and fingerprint options that constitute the security system of Windows Hello can fix things if it’s not working in Windows 11. But for this time I ran out of previously tried steps. To do this, go to Settings > Accounts > Sign-in options > Windows Hello Fingerprint > Advanced Options > Clear · When I go to Settings -> Sign in options --> Windows Hello Fingerprint it says "This option is currently unavailable - We couldn't find a fingerprint scanner compatible with Windows Hello. " This is true for the options for the fingerprint scanner and PIN as well. If you have a hard drive that is making a weird noise or is failing, please include the Model Number, when you started using it and any other details such as "I dropped it" or "It is brand new". But now windows hello does not work. A specific model name or product number would be appreciated. This way may help you repair the “Windows 10 Hello PIN this option is · In Windows, search for and open Sign-in Options. Reset the Hello Facial Recognition Settings. . it says "this option is currently unavailable" and if you click on it, it says "something went wrong, try again later". Try again later" after i opened up the details for facial recognition, fingerprint recognition and PIN. " · i own a huawei matebook D14, ryzen 7. Microsoft is aware of this issue, which might be resolved with a Windows 10 update, so before we start, ensure that your Windows 10 is updated with the latest · If all the above ways fail to solve the “something went wrong Windows Hello” issue, you can create and switch to a new user account. It also said "Something went wrong. If Windows Hello doesn’t work, you may get the message · when I go to settings and sign-in options under windows hello it says "this option is currently unavailable" and when i select it it says "something went wrong. Whenever I try to use it, the system shows me "Something went wrong on our end. Try again later. Try again later". · Issue with Windows Hello on Windows 11 - fingerprint recognition option currently unavailable Hey, I’m having an issue adding a new fingerprint on Windows 11, when I click on the sign in options it says “this option is currently unavailable” and to try again later, the button to set up another finger is · Errors like this highlight the delicate relationship between Windows Hello, system files, TPM, and updates. " In device manage r it seems like I dont have the driver for biometric. If your fingerprint didn’t scan properly, or if you’re using the wrong finger to sign in, you’ll get the error message Your · What can I do if I see the Windows Hello Something went wrong error on Windows 11? 1. Report abuse Eventually, there will be a new driver or a new · Windows Hello "This option is currently unavailable" Hi, I have been having issues with my Windows Hello. In Settings, each of those services says "This option is currently unavailable", and Facial recognition and Fingerprint recognition both · Hello, my Windows Hello Fingerprint and PIN have recently stopped working. · I always used to sign in with my fingerprint, but one day it suddenly stopped working and was not shown as a sign in option. Try again Later. Press the Win + X keys and choose · The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. I've gone into Device Manager > Biometric devices and uninstalled Facial Recognition (Windows Hello) Software Device, restarted the laptop to prompt a · 9. I apologize, Community is just a consumer forum, due to the scope of your question (Domain Managed Account) can you please post this question to our sister forum on Microsoft Q&A in the Azure AD section (linked below) · I did that and the network issue got fixed. Hi Experts, Yesterday we have bought two brand new HP Envy 13 AQ 1013DX and as per our normal procedure installed Windows 10 Pro 2004 and Joined Domain and everything installed and configured as per our requirement. · I went into my sign-in options in settings and found that under facial recognition, fingerprint recognition, and pin it says "this option is currently unavailable. Press the Win + I key combination to open Settings and go to Accounts from the left tab. Try again later'. msc and click OK. When expanded, Windows Hello says 'Something · This time, the “this option is currently unavailable Windows Hello PIN” issue may not appear. I already tried uninstalling in device manager and other methods taught in Youtube. The option to add a finger or remove the fingerprint are greyed out and not clickable. Reset the facial recognition and fingerprint options. But when i click fingerprint in settings it says: something went wrong, try again later. When I try to setup Hello I get "We couldn't find a camera compatible with Windows Hello Face". I just purchased this new laptop, an Acer Aspire AV15-52 four days ago and am having a number of issues with basic functions. now the issue is that it says windows hello is currently unavailable. · Hi ToriUC, I am Dave, I will help you with this. To do this: 1. I have attached a photo but all his options are greyed out "This option is currently unavailable" and also saying "Something went wrong. Press the Windows logo + L key to lock Windows and confirm that the fingerprint reader sign-in option is displayed on the Windows · Microsoft Account. Yes it is, sorry about that, I tend to try to solve the problem myself. Simultaneously press the Windows + R · My Windows Hello Face was working perfectly until recently both my Windows Hello Face and the Windows Hello PIN stopped working, so I could only use my password to sign in. " i'm not sure how to fix this as it should be available on my device · Windows Hello sign-in options currently unavailable I can't set up, remove or modify my Windows Hello sign-in option. This article has provided exceptional solutions to resolve the "Windows Hello PIN this option is currently unavailable" problem. You may need to reregister your Hello options if needed. Things I have tried and failed: · 5 Best Windows Hello USB Fingerprint Readers for Your PC A Windows Hello USB fingerprint reader can make the mundane task of logging in to your Windows PC an easy and convenient affair. · Hello, I used to be able to log-in using a PIN on my PC (not a laptop) but Windows didn't allow me to change it, so I removed it. I am using Microsoft Surface Laptop 2 with Windows 10 Pro. Try · Hi, I wanted to add figerprint on my laptop (HP Probook 450 G2) in windows 10. Using the Group Policy Editor for the entire domain will allow this setting to automatically be applied to future installations of Windows 10, however you don't necessarily · Please note that both categories together with questions have been moved to Microsoft Q&A. Windows is garbage that’s the actual cause, outsource cheap IT developers who tell you to run file check and script kiddies who have no idea what they are doing, the solution is to buy a Mac and get on with living, the only use for windows is as a barebones gaming rig with absolutely no personal information left in it. If the above 2 methods fail to resolve Windows Hello not working on Windows 11, you can try resetting the facial recognition settings. One is that the sign-in option to use Facial Recognition isn't working, it indicates “Facial recognition (Windows Hello) - This option is currently unavailable. Follow the on-screen instructions to set up the fingerprint reader. How can I fix it? · If you tried all the steps I gave which usually fix Hello Fingerprint including the Repair Install in Step 9, then look over this tutorial for a gold standard Clean Install which compiles the best possible Install of Windows which will stay that way as long as you stick with the tools and methods given, · Windows Hello Face- This option is currently unavailable Something went wrong. Does any one else have this problem, or any ideas on how i can solve Go to Intune r/Intune. " The Windows Hello Face works, but it just doesn't recognise me. The camera is working. I removed my PIN and now Add is greyed out. · To do this, go to Settings > Accounts > Sign-in options > Windows Hello Fingerprint > Remove. Under Windows Hello Fingerprint, click Set up. It states, 'This option currently unavailable' and along with 'Something went wrong. Once you open Run dialog box, insert services. Bottom Line. · I have just bought a new Surface Book, completed all the updates to v 1709 and I have tried to set up Windows Hello. For automatic scans of missing or outdated drivers, we recommend using specialized If you have a specific Keyboard/Mouse/AnyPart that is doing something strange, include the model number i. I only set up PIN and Fingerprint during setup and I can still sign-in with them no problem, I just can't access them in settings. · When I first bought the laptop, I was able to use Windows Hello (fingerprint scanner). · Thankfully, it's easy to enable the "convenience pin" functionality, which as a side-effect also enables Windows Hello Fingerprint sign-in and Windows Hello Face sign-in. Then open Explorer and navigate to the following path. Try again later" I'm not sure what to do since I have been trying to fix it, but nothing seems to work. " Also all the options to change my pin, add a · I want to set up windows hello again after it stopped working but it gives me the error, "Facial Reconition (Windows Hello) This option is currently unavailable Something went wrong. Please could you help, thanks in advance. He's changed devices along the years and he always got "This option is currently unavailable" when trying to log in with Windows Hello on all devices, making him · Hi @Ritesh Sharma, This issue can occur when the device is not able to communicate with the on-premises Active Directory Domain Services (AD DS) to verify the user's PIN. There is also no password option, and the "require windows hello sign in for microsoft accounts" part where you turn it on and off is grayed off, i cant turn it off or on. When I went to sign in options in settings, Fingerprint Recognition was, and still is labelled as 'This option is currently unavailable'. so my windows is at the latest version. How to fix fingerprint option is currently unavailable in Windows 11? Update Time: 2025-02-21 14:49:14. be up to date as the laptop was shipped 2 weeks ago. When I click on them I am given a something went wrong message. To enable a convenience PIN for Windows 10, version 1607, enable the Group Policy setting Turn on convenience PIN sign-in. Way 3: Remove Your Work/School Account. Information on how to find a laptop's model name or product number is detailed in this HP document. I have gone to the Lenovo site to · If some of the system drivers, most probably webcam and fingerprint reader drivers, were corrupted during the upgrade process, Windows Hello may fail to perform. Now all of a sudden the Hello Face, Hello Fingerprint, and most importantly the Hello PIN are all giving the message: "This option is currently unavailable--click to learn more. When I clic on any of these options, it says "Something went wrong. · Harassment is any behavior intended to disturb or upset a person or group of people. ". 1. Right-click on the Start icon and choose Run. Under the sign in options, Windows Hello Pin, I see a message that says Something went wrong. · Windows 11 fingerprint not working,Windows Hello not recognizing fingerprint,troubleshoot fingerprint sensor Windows 11,issue with Windows Hello in Windows 11. I tried updating all the drivers but · Select Windows biometric services from the left column. I went into the settings it says that this option is currently unavailable and that "something went wrong, try again later. I tried to set it up again in settings but it says that "This option is currently unavailable", and then "Something went wrong. g. Check if the Windows Hello option is now working. I've been stuck solving this for days. ' The options to improve recognition and to remove this sign-in option are greyed out. 2. How do I resolve this issue? Thank · I just purchased a ASUS Zenbook Flip S and Windows Hello worked when I set up my laptop, however right after setup, Face, Fingerprint and PIN sign-in options all say "This option is currently unavailable". 1-Restart your computer while holding the SHIFT button 2-The Advanced Startup menu will open on the boot. All Windows Hello sign-in services - Facial recognition, Fingerprint recognition, and PIN - remain unavailable. But then out of nowhere it didn't recognize me and when I went to redo facial recognition it said "This option is currently unavailable" and when I click on it it says "Something went wrong. Report abuse Devices such as the Microsoft Surface Pro will allow you to use Biometric technology such as Facial recognition and Fingerprint readers to login to your Windows 10 computer. e. Fix 3. We could try some driver updates. " Underneath there is an exclamation mark with "something went wrong. when i create a new user, the windows hello allows me to put fingerprints, but after some time · However, when in there I see that the Windows hello pin option is inaccessible: This thread is locked. On the Services console, scroll and · This option is currently unavailable – This is when the Windows Hello Biometrics and facial recognition stops working due to a Windows update or Group Policy settings. It is suggested to take the following steps: Check and update your Windows to the latest version: Select Start > Settings > Windows Update > Check for updates. Windows Hello Face may not work if “Enhanced Windows Biometric Security” BIOS setting is wrong – ThinkPad X1 Carbon Gen11/X1 Yoga Gen 8/X1 Nano Gen 3 MIPI Camera model · It says there's something wrong with my account and the sign in options on settings is currently unavailable. · Hi! Ever since I got my computer set up I can't seem to get my windows, hello to work on my PC. If you're still having a problem with Windows Hello facial recognition, try running the troubleshooter that might fix the problem. I am asked to input my pin which i do, and then I just get the message "Sorry something went wrong, couldnt turn on the camera, make sure its working properly" I have confirmed I am using a 2019 asus vivobook x510u with windows 11 home 23H2. 3 · Restart your computer and check if the Windows Hello stopped working in Windows 11 problem is fixed. Reinstall the biometrics driver. To fix that, try to update the corresponding drivers: · I went into the settings to improve the recognition but the options to improve recognition or remove it are grayed out and it says that this option is currently unavailable and that "something went wrong, try again later. E. HP Spectre x360 - 13-ap0028ca or 5MT98UA#ABL. Windows Hello Biometrics and facial recognition can suddenly stop working with a message that states that “This Option is Currently Device configuration profile -> Settings Catalog -> Windows hello for Business Options-> everything turn on and applied to user or machine group: "This option is currently unavailable" on the test machine Turn on convenience PIN sign-in -> turned on and applied to user or machine group: "This option is currently unavailable" on the test machine. I have tried going onto settings, sign in options and reset pin but it still doesn't work. " · When i was trying to configure my sign-in options, i found out all the sign-in options for (windows hello) are displaying "This option is currently unavailable". Then delete · This is a personal computer, it does not belong to any organization. Option 2: Restart Biometric Services.
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